Delivery and returns

AnVy does not appear on your packages or on your bank statement.

The sender of the package is INFORMATICA.

On your bank name you can see JPMARKETING.

Packages are generally dispatched the same day if your order is confirmed before 6pm. They are shipped via Chronopost or DHL with a tracking number and delivered with signature. Whichever shipment choice you make, we will send you a link to track your package online.

Our delivery charges are calculated according to the amount of your order and the country of destination. You will find below the list of delivery charges: 

• Any order under 55 € will incur a delivery charge of 3 € for delivery via GLS;
• Any order amount between 55 € and 70 € will incur a delivery charge of 7.5 € for express delivery via DHL;
• Any order amount over 70 € will incur a delivery charge of 5 € for an express delivery GLS.

Anvy does its best to reduce your shipping costs. Our sex shop will pay for some or all of the shipping costs depending on the amount of your order.

We offer different delivery methods:

• The Chronopost carrier delivers to your home in 2 to 3 days;
• The DHL carrier delivers within 24 to 48 hours to your home.

Shipping costs include preparation and packaging costs as well as postage costs. Preparation fees are fixed, while shipping fees vary according to total weight of the package. We recommend that you group all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are properly sized and your items are properly protected.

You are satisfied or refunded during 15 days. The costs of return are charged to the customer for a total amount of 9.70 €. You will be reimbursed for the equal amount of your order (excluding shipping costs).

Anvy is uncompromising about the hygiene of its products. Every product sold is brand new and unused. That's why you can't return an opened or used product.

Please find the conditions of return below:

- The product must not be opened;

- The product must not have been used;

- The product must match your order.

Your return shipping costs can be reimbursed by paying with Paypal*.

*See the refund conditions on the Paypal website.

The period available to the consumer or user to exercise his right is 15 days, which will begin on the date of receipt of the product by the buyer or the date of collection by an external agency in our facilities. (Art.71 RDLg 1/2007). The costs generated by the return of the product will be charged to the buyer (Art. 101.1 RDLg 1/2007). By virtue of the aforementioned precepts, the applicant accepts and makes use of his right of withdrawal, in line with the existing regulations.

• If within 15 working days from the receipt of the order, the buyer wishes to return it.
• If the product is defective.
• If the product received is damaged in transit.

Yes, some products cannot be returned. Products that do not have their original packaging and that have been opened or that no longer have their original seal. Products from the lingerie family cannot be returned, as we strictly adhere to safety and hygiene standards. Damaged or incomplete products cannot be returned. Products not purchased at JPMarketing: all our products have a security mechanism that allows us to identify if the product was purchased at JPMarketing.

In the case of intimate hygiene items, it is essential to send the item in its original packaging, so that we can clearly identify in the conditions of your web or physical business the need to keep the original packaging to make the guarantee work. Keep the product in its original packaging and also in another package. This will protect it during transport. It is also necessary to include all accessories.

The product has been damaged in transit.

The product does not meet your expectations and you wish to return it for a refund.

Directly to your bank account within 30 days.

Add items from different orders or from the same order and manage a single return.

No, any product received, whether it is a return or a guarantee, will be refunded, after receiving the balance, you can manage a new purchase.

Directly to your bank account within 30 days.

Add items from different orders or from the same order and manage a single return.

No, any product received, whether it is a return or a guarantee, will be refunded, after receiving the balance, you can manage a new purchase.

On some occasions, unfortunately, a package may be damaged during transport and the items inside may be damaged. If you receive a damaged package or one with signs of tampering and the products are damaged, we at JPMarketing will take care of finding a solution for you immediately.

We ask you to manage the return by indicating the reason "The product or the order was damaged / altered" and we will take care of everything. Select the damaged products by selecting the order by this incident and click on "Return". Among the possible reasons, choose "The product or order arrived damaged" and complete the rest of the paragraph. Take into account that a package may have a dent but the products inside are in perfect condition. The reason for this package is to protect the products: it is therefore advisable to open the package carefully and check if the contents are in good condition.

Normally, we will not ask you for photographs of the condition in which you received the package, but you can add them as they could be useful at any time. On the other hand, if there is no physical damage, but you realize that a product does not work as it should, the warranty will take over and make the refund with the reason "The product or order arrived damaged/altered.

To exercise his right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CUSTOMER must notify his decision to withdraw by means of an unambiguous statement by email contact@lionabymoma.fr. He can also use the form below:

To the attention of : JPMarketing

SELLER*'s email address: contact@anvy.fr

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT reference :

Invoice No. :

Purchase Order No. :

- Ordered on [__/__/____]/received on [__/__/____]

- Payment method used :

- Name of the CUSTOMER and if applicable the beneficiary of the order :

- CUSTOMER's address:

- Delivery address:

- Date

In order for the withdrawal period to be respected, the CUSTOMER must transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

PREPARING THE PACKAGE Keep the complete product, with its original box and accessories, in a strong package and send the product to Name: DREAMLOVE Address: POL IND LOS PALILLOS STREET ONE 3 Postcode; 41500 City: ALCALÁ DE GUADAIRA (SIVIGLIA) Country: Spain. After being approved, you will receive the refund to your bank account.

Keep the complete product, with its original box and accessories, in a sturdy package and send the product to

Name : DREAMLOVE

Address: POL IND LOS PALILLOS STREET ONE 3

Postal Code; 41500

City: ALCALÁ DE GUADAIRA (SIVIGLIA)

Country: Spain

After being approved, you will receive the refund to your bank account within 30 days.